FAQ

1. What kind of products do you sell?

We specialize in fashion jewelry, including (but not limited to):

  • Necklaces & pendants
  • Earrings & ear cuffs
  • Rings
  • Bracelets & bangles
  • Anklets & other accessories

Product ranges and styles may be updated regularly.

2. Are your product photos real?

Yes. All product images are based on real items. We try to show colors and details as accurately as possible, but slight color differences may occur due to lighting and different screen settings.

3. What materials do you use?

Materials vary by style and may include:

  • Alloy, stainless steel, 925 silver
  • Plated gold / rose gold / silver tones
  • Artificial stones, crystals, pearls, shells, etc.

Please refer to each product page for specific material information.

4. How do I choose the right size?

We provide size information (such as chain length, ring inner diameter, etc.) on each product page.
If you are unsure, please contact us with the product link and your concern at wayne@dramapapa.com and we will assist you.

5. How do I place an order?

  1. Select your favorite item(s) and add to cart
  2. Go to checkout and fill in your shipping information
  3. Choose a payment method and complete the payment
  4. You will receive an order confirmation email after the order is placed successfully

6. Which countries do you ship to?

We offer international shipping to many countries and regions.
For details about your destination (availability, shipping time, and cost), please check at checkout or contact us at wayne@dramapapa.com.

7. How long does shipping take?

Processing time: usually 1–3 business days after payment
Delivery time: depends on your country and shipping method.
Typical international delivery may take around 7–20 business days, but this can vary due to customs, logistics, and local holidays.

8. How can I track my order?

Once your order is shipped, we will provide a tracking number.
You can track your parcel via the logistics provider’s website or any universal tracking site that supports your tracking number.

9. What should I do if my package is delayed?

International shipping may be affected by customs inspection, holidays, or local logistics issues.
If your order is significantly delayed beyond the estimated time, please contact us with your order number and tracking number at wayne@dramapapa.com. We will help you check the status and provide solutions.

10. What is your return & exchange policy?

  • You can request a return or exchange within 7 days of receiving your order if:
    • You receive the wrong item (style, color, or size)
    • There is a serious quality issue
    • The item is obviously damaged during transit
  • Items must be unused and kept in original condition as much as possible.
  • For full details, please refer to our Guarantee Page.

11. How do I apply for a return or exchange?

  1. Email us at wayne@dramapapa.com within the valid time
  2. Provide your order number, a description of the issue, and clear photos/videos
  3. After we confirm, we will send you the return address and instructions
  4. Once we receive and inspect the returned item, we will arrange your refund or replacement according to the agreement

12. Which cases are not covered for return/exchange?

Generally, we cannot accept:

  • Damage caused by improper use, storage, or personal handling
  • Normal wear, minor scratches, or oxidation after use
  • No‑quality‑issue cases such as “don’t like it” or “not as expected” (unless otherwise stated in our policy)

13. Is my payment secure?

Yes. We cooperate with reputable international payment providers and use encryption to protect your data.
We will never ask for your bank card PIN, SMS verification code, or other highly sensitive payment information.

14. How should I care for my jewelry?

To extend the life of your jewelry:

  • Avoid contact with water, sweat, perfume, cosmetics, and chemicals
  • Remove jewelry before showering, swimming, exercising, or sleeping
  • Store pieces separately in a dry place (such as a pouch or jewelry box)
  • Gently wipe with a soft, dry cloth if there are fingerprints or slight tarnish

15. How can I contact customer service?

If you have any questions about orders, products, shipping, or cooperation, please contact us:
Email: wayne@dramapapa.com

We will respond as soon as possible on business days and do our best to assist you.