Shipping Policy

This Shipping Policy applies to orders placed on Modaporter, operated by HK XIANWEI E-BUSINESS LIMITED.

1. Processing Time

  • Orders are usually processed and shipped within 1–3 business days after payment is confirmed.
  • Business days do not include weekends or public holidays.
  • During peak seasons or special promotions, processing time may be slightly longer.

2. Shipping Methods & Delivery Time

We offer international shipping to many countries and regions.

Typical delivery time (after dispatch):

  • Standard international shipping: about 7–20 business days, depending on destination and local logistics.
  • Remote areas or special regions may take longer.

Actual delivery time may be affected by:

  • Customs inspection or clearance
  • Local postal service efficiency
  • Weather conditions, public holidays, or other force majeure events

3. Shipping Fees

  • Shipping costs are calculated based on destination, weight/volume of the package, and the shipping method selected.
  • The exact shipping fee will be shown on the checkout page before you confirm and pay.
  • Occasionally we may offer free shipping promotions; details are subject to the information displayed on the website at that time.

4. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number (if tracking is available for your method/country).
  • You can track your parcel via the logistics provider’s website or other universal tracking platforms that support your tracking number.

If you have trouble tracking your order, please contact us with your order number and tracking number.

5. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees, which are usually charged once the parcel reaches the destination country.
  • These charges are generally the responsibility of the customer, as they are not included in the product or shipping price.
  • Customs policies vary widely; for more information, please contact your local customs office.

If you refuse to pay customs charges and the package is returned or destroyed, we may not be able to offer a full refund. Any costs incurred may be deducted from your refund.

6. Incorrect Address & Undeliverable Packages

Please make sure your shipping address, name and phone number are correct and complete.

  • If an order cannot be delivered due to incorrect or incomplete address, recipient unavailable, or refusal to accept the package, the parcel may be returned or discarded by the carrier.
  • In such cases, we will try to assist, but any additional shipping fees or losses may need to be borne by the customer.

If you notice an address error after placing your order, contact us as soon as possible. If the order has not yet been shipped, we will do our best to update it.

7. Delayed or Lost Shipments

  • If your package is significantly delayed beyond the estimated delivery time, please contact us with your order number and tracking number.
  • We will help you contact the logistics provider and investigate.
  • If the package is confirmed lost by the carrier, we will arrange a replacement or refund, depending on the situation and product availability.

8. Damaged Packages

If your package arrives with obvious damage:

  1. Take clear photos of:
    • The outer packaging (including the shipping label)
    • The inner packaging
    • The damaged product(s)
  2. Contact us within 7 days of delivery.

We will review and offer an appropriate solution (replacement, partial refund, or other) based on the damage and evidence provided.

9. Contact Us

For any questions about shipping, tracking, customs, or delivery, please contact:

HK XIANWEI E-BUSINESS LIMITED (Modaporter)
Email: wayne@dramapapa.com

We will respond as quickly as possible on business days and assist you with your order.